Help

Questions people ask first

Short answers for guests and organizers. Can't find yours? Use the contact form on the Pro page.

For guests

The camera is blocked or won't start: Allow the camera when the browser asks. If you tapped Block, open the page settings in Safari or Chrome and allow the camera, then reload. Links opened inside Instagram, Facebook or WhatsApp often cannot use the camera: the booth offers to open in your browser instead.
My photo didn't upload: Photos wait on your phone until you are back online and upload themselves; the booth shows "Offline · photos saved" meanwhile. Keep the page open for a moment once you have signal.
I can't save a photo: Tap Save; on iPhone it goes to Photos, on Android to your downloads or gallery. If the share sheet does not appear, press and hold the photo and choose Save.
Where are my photos?: On your phone, where you saved them. If the organizer turned on the Gallery, they are there too for as long as the organizer keeps them. Your Event Passport link lists every photo you took at the event.
The booth says it is closed, paused or not open yet: The organizer controls when a booth is live. A scheduled booth opens by itself at its start time; ask the organizer otherwise.
The event is over, or the photos are gone: Photos are kept for the period the organizer chose and then deleted. Save what you want to keep while the Gallery is open.

A team invite doesn't work: Invites expire after 7 days; send a new one from Team. The invited person must open the link while signed in with the e-mail it was sent to.
I forgot my password: Use "Forgot password" on the sign-in page; the reset e-mail comes from our sign-in provider. Check spam if it does not arrive within a few minutes.
Payments: Nothing is charged today: paid plans are coming soon and will appear on the pricing page first. Guests never pay.